Status Disclosure

FCA Status Disclosure

Our Regulated Status:

Carworld (Cambs) Limited trading as Carworld Car Supermarket and Carworld Car Superstore is directly authorised by the Financial Conduct Authority (FCA) with a Limited Permission for credit broking. Our Firm Reference Number (FRN) is 547472.

You can check the above information on the FCA Register by visiting the FCA's website at https://register.fca.org.uk or by contacting the FCA contact centre on 0800 111678 (freephone) or 0300 500 8082.

Insurance Products:

We offer the following insurance product from a sole provider and do not provide a whole of the market analysis for this product. We operate on a non-advised sale basis; therefore, no advice or recommendation will be provided. The insurance product available is: -

Warranties:

RAC Warranty is provided by Assurant through The Warranty Group Services (Isle of Man) Limited (TWGSIOM), Company No. 094279C, whose registered address is St George’s Court, Upper Church Street, Douglas, Isle of Man, IM1 1EE.

Guaranteed Asset Protection (GAP/RTI Insurance):

Administered by: AutoProtect (MBI) Limited. AutoProtect (MBI) Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 312143. AutoProtect (MBI) Limited is a Credit Broker not a Lender.

We will complete an insurance suitability assessment on the basis of information provided by you (the customer). This is referred to as the statement of demands and needs and is designed to help you make an informed decision about the insurance. We typically receive commission from the Insurer which is a percentage of the total premium paid.

Finance Products:

We are a credit broker and not a lender. We can introduce you to a limited number of lenders and finance products to assist you with your vehicle purchase. We act on the lenders behalf when making this introduction. We are not an independent financial advisor and therefore, no advice or recommendation will be made. You must decide whether the finance product you choose is right for you.

We will arrange a soft search of your credit file to help us find finance for you. The soft search will show on your credit file but other lenders will not be able to see it, so it will not affect their lending decisions. This soft search will provide us with a credit score and this will determine the interest rate we will use for your finance application.

We typically receive a commission from the lenders we work with (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. Some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. For your reassurance, the amount of commission we receive from a lender does not have an effect on the amount that you pay to that lender under your credit agreement. The lender will always set this.

By providing us with your personal credit details, you will be giving us authority to submit a credit application on your behalf to our credit providers, each of which may record a search on your credit file. We will only pass your details onto a subsequent credit provider if the initial application to the first credit provider is not successful.  will.

Fees:

We do not charge you a fee for any of the financial services we offer.

Complaints:

If you wish to register a complaint, please contact us:
Email – aftersales@carworld.uk.com

By post: Carworld Cambs Limited The Mail House Ivatt way Westwood Peterborough. PE3 7PN.

By phone: 01733 331221

 If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, free of charge. Their website details are: www.financialombudsman.org.uk. Time limits to refer your complaint to the Financial Ombudsman Service may apply.

Financial Services Compensation Scheme (FSCS) - Insurance Products:

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations.

This depends on the type of business and the circumstances of the claim. General Insurance advising and arranging is covered for 90% of the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS. Please note - finance products are not covered by this scheme.