Carworld Vehicle Purchase Terms and Conditions
Carworld is a trading name of Carworld CAMBS Limited. We are registered in England and Wales. Registered office address: Carworld Car Supermarket, Ivatt Way, Westwood, Peterborough, PE3 7PN. Vat No: 857893653.
You, are the customer, who places an order on the Site.
Your purchase details are specified in your order, confirmed on site and will include: the make, model, price, delivery time and delivery location for the car you are purchasing.
Your order will specify your personal details as the recipient of the car.
A contract is formed between you and ourselves, consisting of your order and these terms and conditions when you complete an order on the site and we accept your order
If we accept your order, we will send you an email confirmation of your order.
In the event of any conflict, inconsistency, or ambiguity with your order and these terms, your order will take precedence.
Carworld will deliver the car as specified in your order to the address and at the time given in your order.
Prior to delivery, the car will have undergone a multi-point mechanical inspection as part of our preparation of the car for sale. The car will also have an MOT.
Subject to paragraph 3.4 below, Carworld CAMBS Limited provides you with a 90-day warranty and roadside assistance coverage (12 months) for the car free of charge. You will automatically be opted in for this 90-day warranty at the time of purchase, your direct contractual relationship will be with our third-party warranty provider on these terms.
Carworld does not provide any manufacturer's guarantee for the car. If and to the extent that a manufacturer's guarantee and/or roadside assistance programme endures from a previous period of ownership of the car and you are entitled to receive the benefit of this, Carworld reserves the right to provide only the difference between the 90 day warranty / roadside assistance and that amount of coverage from which the car will continue to benefit from the point of delivery (as defined below).
The car may previously have been used as a lease or rental car or have had multiple users. It may also have been imported from another country. We will use reasonable endeavours to provide you with any additional information in our possession about the car at your request.
However, if you have any questions about the previous use of the car, or have specific requirements, you are advised to discuss these with us before placing your order.
The mileage on the car may vary by a minor amount to that stated on the site as a result of, for example, transport to our refurbishment facility and delivery to you.
References to "Leather" on the site may not be genuine or 100% leather but rather partial leather or an artificial substitute.
The images of the car on our site are for illustrative purposes only. Although we make every effort to display the car accurately, we do not guarantee that the images of the car on the site will exactly reflect the actual appearance of the car. We do not guarantee that the colour of the car exactly reflects the description. If you believe that the car you purchased differs from the way it is depicted on our site, you have the right to refuse to accept delivery of the car or return the car and seek a refund in accordance with these terms.
The vehicle description, specification and included optional extras are supplied to us by 3rd party suppliers CAPHPI. If you find the data is inaccurate you have the right to refuse to accept delivery of the car or return the car and seek a refund in accordance with these terms.
We do not give, or make any representation, warranty or undertaking that your car will not be subject to a manufacturer's recall notice at the point of sale or at any time in the future.
Payment and Charges
You can only pay by UK debit card or BACS payment.
We use a third-party provider to process payments for orders made on our site. The processing of your payment will be directly between you and the third-party provider and will be governed by such third-party\'s terms and conditions (or their equivalent or replacement from time to time). It is your responsibility to read these terms and ensure that you understand and agree to be bound by them.
We do not accept any of the following methods of payment:
Personal cheques, banker\'s drafts or building society cheques. If you need to complete part of your transaction on the telephone with Carworld.
You will receive an email confirmation of your payment for the car.
Where applicable and noted on your order, the purchase price includes all delivery fees and, in the case of a car purchased using third-party financing, may include a deposit but does not include the Car\'s first registration fees (if applicable) will be charged in addition to the purchase price at the applicable rates.
You will be required to register and pay for vehicle tax at the point that you accept delivery of the car.
The purchase price includes VAT (where applicable) at the current rate chargeable in the United Kingdom on the date of purchase.
You may be eligible to pay for your car on finance through our third-party finance providers.
Carworld (CAMBS) Limited acts as a credit broker and an intermediary for general insurance products but not as a lender. Carworld (CAMBS) Limited is authorised and regulated by the Financial Conduct Authority, FCA Registered Number 547472 Carworld (CAMBS) Limited is authorised and regulated by the Financial Conduct Authority for Insurance Distribution. (Firm Reference Number 05331740)
If you choose to apply for finance for your car you can do so on the site. Approval for your finance normally takes a few minutes but it may take longer. Please note that APRs provided on the site are representative only.
Once you complete your application, we will share your personal information (including financial information) with another broker, Evolution Funding Limited, specific terms for which are here.
If you enter into a third-party finance agreement through the site, you undertake to register as the owner of the car as soon as possible following delivery.
Evolution Funding Limited will introduce you to a financing party whose terms will be provided when you e-sign your finance documents.
If you are using third-party finance through the site, to ensure delivery of your car, you will need to e-sign your finance documents after you have paid your deposit but at least 48 hours prior to taking delivery of your car.
If you cancel your credit agreement but have already received your car from us and your cancellation rights no longer apply then you will be liable to pay your finance provider in full for the car and any additional products plus potential additional charges.
Physical delivery of your car will take place on the date set out in your order.
Only you, as the person specified in your order, are eligible to take receipt of your car on delivery.
Your car will only be delivered your home address as specified in your order.
Our delivery team will require sufficient access to make your delivery.
Upon delivery of the car, you must provide your photographic UK driving licence and the original of a utility bill dated within the last 3 months to Carworld (CAMBS) Limited customer services by telephone (01733 331 221) at least 24 hours prior to the scheduled delivery time to rearrange your delivery at no additional cost.
If you need to rearrange a delivery less than 24 hours prior to the scheduled delivery time, you will incur a charge of £200.
Upon delivery, you will be asked to confirm to the Carworld (CAMBS) Limited delivery agent receipt of your car and that it conforms to your order. You will be asked to sign our car order and this will be confirmation that you have received and accepted the car. The car will be your responsibility from the time that you sign our pro-forma invoice (or provide such other confirmation as we may require from time to time).
Subject to any finance agreement that you may have in place, ownership of the car will pass to You once: (i) we have received full payment of the purchase price (and any other amounts due) in cleared funds; (ii) we have accepted Your part-exchange car as partial payment of the purchase price (if applicable); and (iii) you have accepted Delivery by signing our pro-forma invoice (in accordance with paragraph 6.9 above).
We will own the car until each of the conditions set out in paragraph 6.10 have been satisfied, at which point we will notify the DVLA of the change in ownership. You should contact the DVLA if you do not receive your V5 logbook within 7 days.
7-Day Money Back Guarantee
In addition to Your statutory cancellation rights (set out in section 9 below), Carworld (CAMBS) Limited provides you with a money back guarantee from the date and time of delivery of the car for a period until 6pm, 7 days later.
During the 7-Day money back guarantee period, you may request a cancellation of your order and the car\'s return to Carworld (CAMBS) Limited, provided that you have not damaged the car or driven the car more than 100 miles during the 7-Da Money back guarantee period.
Carworld (CAMBS) Limited may either reject your car return if it has been driven more than 100 miles or deduct from the purchase price of the car specified in your order, the following would incur: £2 for every mile recorded in addition to the car\'s mileage on your order plus 100 miles; and the reasonable cost of repair to fix any damage caused to the car during the 7-Day money back guarantee period.
In order to be eligible for the 7-Day money back guarantee, you must book a collection of your car, which shall take place at the delivery location, within 14 days of requesting a return from Carworld (CAMBS) Limited (collection period). You must have the V5 logbook for the car that you wish to return in your possession at the point of collection. If you do not book the collection within the collection period, then you will not be eligible to benefit from the 7-Day money back guarantee.
All returned vehicles are subject to a returns fee of £795 and must be returned to us in the same merchantable quality and condition or a retail ready condition. Returning a car incurs a £250 collection fee, or you can return the car to any of our branches for free. Collection or returning the car must take place within the returns period for you to remain eligible for the 7-Day money back guarantee.
Your Cancellation Rights
You can cancel your contract with us at any point before the car is delivered by contacting Carworld Customer Service via email or phone. After delivery of the car, under the Consumer Contract Regulations 2013 You have the right to cancel Your contract within 14 days of delivery without giving any reason.
If you cancel your contract within the 14-day cancellation period, we will refund all payments received for the car (including any amount you paid for delivery). However, we are permitted by law to reduce your refund to reflect any reduction in the value of the car, for example costs associated with mileage you have occurred during the period in which you were responsible for the car.
You have a legal obligation to handle and take reasonable care of the car while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. If the value of the car is diminished as a result of your use, we may recover such diminished value from you either directly or by reducing the value of any refund due by that amount.
To cancel your contract under this section 9, You must inform us of your decision to cancel by 5pm on the 14th day after delivery of your car was accepted by you. This must be done by telephone by calling our customer service team.
You will need to provide us with your name, postal address and where available, your telephone number and email address.
Your cancellation will be effective from the point at which we collect the car.
We will aim to contact you within two days of receiving your cancellation request, including to arrange collection of your car. If you have not heard from us within this time, please contact customer Support. You will be charged £250 for the collection of your car.
If you will not be present at the address for collection, you must contact Carworld customer Services by telephone at least 24 hours prior to collection to rearrange your time at no additional cost.
If you need to rearrange collection less than 24 hours prior to any scheduled collection time, you will incur a further charge of £100.
Upon cancellation, the Car must:
- be free of all financial charges other than the one created by this contract;
- be in the same condition you received it not taking into consideration reasonable wear and tear or any mechanical problem that becomes evident after delivery that was not caused by you;
- be without damage or having been in an accident (otherwise we will be entitled to cover from you any loss in value of the car as set out in paragraphs 9.3 and 9.4 above); and not have incurred more than 100 miles from the date of delivery otherwise we will charge you an excess mileage charge of £2.00 per mile for each mile above the 100 mile limit.
If you exercise your legal right to cancel, you must promptly return the car\'s V5 logbook to us and we will issue the refund as soon as possible once we receive the V5 logbook but in any event within 14 days of us receiving the V5 logbook
We will issue your refund, in accordance with section 8 about or this section 9 using the payment method which you used to pay for the car.
In the event that your payment is refunded but we subsequently discover a defect sustained during your period of ownership we reserve the right to debit a compensatory amount from your credit or debit card.
Please note that this section 9 is not intended to be a full description of all your legal rights. Full details of your rights can be obtained, in the UK, from your local citizens\' advice bureau or your local authority\'s trading standards office.
If you exercise your right of refund under section 8 or 9, you may then purchase a different car on the site and will benefit from the 3-month warranty and roadside assistance cover.
You are not eligible for free collection of the car. You will incur a charge of £250 per car for any car collections or you can return the car to any of our branches for free.
If you return a car more than once in any 12-month period, we reserve the right to not accept any future order from you.
Nothing in these terms will restrict our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation or any other liability that cannot be restricted by law, nor will anything in these terms restrict your statutory right. For further information about your statutory tights, contact your local authority trading standards department or citizen\'s advice bureau.
We exclude all implied representations, warranties, conditions and terms (whether implied by statute, common law or otherwise) to the fullest extent permitted by law.
We will not have any liability to you however arising (whether in contract, tort (including but not limited to negligence), for misrepresentation or for breach of any duty (including strict liability or otherwise) for: (a) any loss of profits or revenue; (b) loss of business; (c) loss of goodwill; (d) loss of or damage to data; or (e) any special, indirect or consequential loss.
Other than as set out in paragraph 12.1 above, our maximum aggregate liability to you under or in connection with your order, these terms and this contract however arising (whether in contract, tort (including but not limited to negligence), misrepresentation or for any breach of any duty (including strict liability) or otherwise) will be limited to an amount equal to the retail price of the car and any additional products purchased as part of your order.
You will reimburse us for all costs, expenses, liabilities and losses that we incur as a result of: (i) your use of the site for any fraudulent or unlawful purposes; and (ii) any third-party claims arising out of or in connection with your use of the site or purchase a car from the site.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this contract that is caused by any event or circumstance which is beyond our reasonable control, including but not limited to fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, inclement weather, availability of the internet or software, acts and omissions of third parties, and road traffic problems (an "event outside our control").
If an event outside our control takes place that affects the performance of our obligations under this contract, including but not limited to Delivery: (a) we will contact you as soon as reasonably possible to notify you; (b) our obligations under this contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects delivery of the car, we will arrange a new delivery date with you after the event outside our control is over.
If you have a complaint about Carworld, you can contact us as follows: by writing us a letter: Carworld Car Supermarket, Ivatt Way, Westwood, Peterborough, PE3 7PN by calling us on 01733 331221 or by emailing us firstname.lastname@example.org, and we will aim to get back to you within 48 hours.
If any of these terms are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining terms which will continue to be valid and enforceable to the fullest extent permitted by law.
We may transfer our rights and obligations under these terms to another organisation, but this will not affect your rights or our obligations under these terms.
Your order, these terms and the contract constitute the entire agreement and understanding between you and us relating to the subject matter of the same and supersede any prior agreement or understanding between you and us relating to the subject matter of these terms. You acknowledge that you have not entered into these terms in reliance on, and shall have no remedies in respect of, any representation or warranty that is not expressly set out in these terms (other than in respect of any fraudulent misrepresentation).
These terms and the contract will be governed by English law. This means that any matter or dispute arising out of or in connection with these terms and the contract (including non-contractual disputes or claims) will be governed by English law. You may bring legal proceedings in the English courts. If you live in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts.
Any customer going through a third-party finance will be subject to £249.00 admin fee.